Base: 79,144.00 to 103,876.50 cad; bonus/equity: n...
Field service and technical support
Customer issue diagnosis and resolution
Frequent travel within quebec territory
As the Field Support Representative, you play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions
Job Summary
As the Field Support Representative, you play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions.
Roche is committed to creating a work environment where employees feel valued, respected, and empowered on a daily basis, supporting career development and innovation.
This role requires building strong relationships with laboratory operators and managers to deliver timely, accurate, and consistent customer support that minimizes disruption to diagnostic services.
Matching Summary
As the Field Support Representative, you play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions.
Salary
Base: 79,144.00 to 103,876.50 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Field service and technical support
Customer issue diagnosis and resolution
Frequent travel within Quebec territory
Customer centric communication skills
Preventative maintenance and technical service
On-call after-hours support rotation
Nice-to-have
Problem solving in healthcare environment
Collaboration with regional teams
Fluency in French and English
Experience with laboratory systems
Flexibility with work schedule and travel
Key Requirements
Diploma in electronic technology or related field
5+ years relevant field service experience
Prior customer support experience
Proficient English and fluent French (written and spoken)
Knowledge of IT systems and network infrastructure