Service Management Automation Process Analyst

Booz Allen Hamilton

Mclean, VA, United States
$77,600.00 to $176,000.00 (annualized usd); not sp...
Hybrid
Servicenow and ai-driven technologies
Workflow management and automation tools
Streamlining service request processes
Optimize service management processes through automation and artificial intelligence (AI) technologies, focusing on improving operational efficiency and streamlining service request processes

Job Summary

  • Optimize service management processes through automation and artificial intelligence (AI) technologies, focusing on improving operational efficiency and streamlining service request processes.
  • Design, implement, and maintain automated workflows, develop a strategic automation roadmap, and evaluate workflows to identify bottlenecks and propose technical improvements.
  • Lead the design, governance, and evolution of the enterprise service catalog, ensuring services are clearly defined, value-driven, and customer-focused.

Matching Summary

Optimize service management processes through automation and artificial intelligence (AI) technologies, focusing on improving operational efficiency and streamlining service request processes.

Salary

$77,600.00 to $176,000.00 (annualized USD); Not specified; Not specified

Skills & Requirements

Must-have

  • ServiceNow and AI-driven technologies
  • workflow management and automation tools
  • streamlining service request processes
  • enterprise service catalog governance
  • monitoring service management performance
  • gathering requirements for automation solutions

Nice-to-have

  • AI-driven solutions or machine learning
  • Agile, Scrum, or other project management
  • excellent analytical and problem-solving skills
  • excellent organizational skills

Key Requirements

  • 3+ years of experience as a process analyst or business analyst
  • Bachelor's degree in Business, Information Systems, Computer Science
  • U.S. citizenship is required

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter