Principal Product Manager, It Service Management

Workday

Fully remote
12+ years servicenow platform experience
Itil foundation certification required
Bachelor's degree in computer science or related field
This role serves as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise

Job Summary

  • This role serves as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise.
  • The successful candidate will define and align goals for ITSM transformation while leading end-to-end business analysis to deliver measurable value.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field each quarter to deepen connections and maintain community.

Matching Summary

This role serves as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise.

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification required
  • Bachelor's degree in Computer Science or related field
  • End-to-end business analysis expertise
  • ServiceNow customizations life cycle management

Nice-to-have

  • Strong user-centric approach to adoption
  • Experience with HR, Finance, Facilities processes
  • Proven ability to lead cross-functional projects
  • Excellent stakeholder communication skills
  • Curious minds and courageous collaborators

Key Requirements

  • Minimum 12+ years ServiceNow design and implementation
  • ITIL Foundation Certification
  • Bachelor's degree in Computer Science or equivalent experience
  • Extensive full life cycle development experience

Work Rights

Not specified

Tailored Resume

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