Pipeline Universal Banker - Northern Virginia Branches

MTB (M&T Bank)

McLean, Virginia, United States of America
Base: $21.68 - $36.13; bonus/equity: not specified...
Consumer and business banking solutions
Digital capabilities in customer interactions
Sales process and customer-focused advice
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers

Job Summary

  • Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
  • Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch.
  • In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.

Matching Summary

Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.

Salary

Base: $21.68 - $36.13; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Consumer and Business Banking solutions
  • digital capabilities in customer interactions
  • sales process and customer-focused advice
  • customer service standards
  • lobby management and customer needs ownership
  • AML, BSA and KYC processes
  • customer transaction processing

Nice-to-have

  • empathy, customer centricity, flexibility
  • digital fluency, entrepreneurial spirit
  • critical thinking in support of brand

Key Requirements

  • High school diploma or equivalent (GED)
  • minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
  • Strong verbal communication skills
  • Strong interpersonal skills
  • Ability to interact with varying customers
  • Ability to effectively handle difficult customer conversations
  • Well-organized, Proven time management skills
  • Proven prioritization skills
  • Ability to work under critical time constraints in a team environment
  • Proficiency with internet user-level technology
  • Bilingual based on branch needs
  • Proven referral and/or sales ability
  • Ability to stand for long periods of time
  • Prolonged use of hands and fingers
  • Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
  • Ability to read fine print
  • Ability to interact with customers in an open face-to-face work environment
  • meeting and maintaining registration requirements under the Federal SAFE Act

Work Rights

Not specified

Tailored Resume

Cover Letter