Business Process Manager Kundendienst (m/w/d)

Liebherr Machines Bulle SA

Nenzing, Austria
Base: collective agreement minimum wage for the me...
On-site
Define and align business requirements
Central contact for it demand management
Analyze service processes
Define and align business requirements for three locations with IT and accompany the entire IT demand process

Job Summary

  • Define and align business requirements for three locations with IT and accompany the entire IT demand process.
  • Understand and analyze service processes at the three locations and jointly derive functional requirements and develop innovative solution concepts with stakeholders.
  • Build strong relationships with the customer service departments of all three locations and IT, enabling regular exchange.

Matching Summary

Define and align business requirements for three locations with IT and accompany the entire IT demand process.

Salary

Base: Collective agreement minimum wage for the metal industry; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Define and align business requirements
  • Central contact for IT Demand Management
  • Analyze service processes
  • Develop innovative solution concepts
  • Prioritize business requirements by business value
  • Promote best practices and Liebherr standards

Nice-to-have

  • Strong relationships with customer service
  • Adaptability and initiative in a dynamic environment

Key Requirements

  • Degree in Business, Informatics, or Engineering
  • Several years of professional experience
  • Analytical and strategic thinking
  • Problem-solving skills
  • Communication and negotiation skills
  • Experience in process management
  • Knowledge of service processes and IT
  • Very good German and English skills

Work Rights

Not specified

Tailored Resume

Cover Letter