We are seeking an experienced and service driven Chief Concierge to join Janu Tokyo, leading the Concierge function and setting the tone for memorable guest experiences
Job Summary
We are seeking an experienced and service driven Chief Concierge to join Janu Tokyo, leading the Concierge function and setting the tone for memorable guest experiences.
Responsibilities include running daily concierge operations, making personalized recommendations, handling VIPs, and motivating the team to deliver exceptional service.
Janu offers a comprehensive benefits package designed to support employee wellbeing, lifestyle, and professional growth, including access to a special privilege program and employee canteen.
Matching Summary
We are seeking an experienced and service driven Chief Concierge to join Janu Tokyo, leading the Concierge function and setting the tone for memorable guest experiences.
Skills & Requirements
Must-have
Lead Concierge function
Personalised guest experiences
Daily concierge operations management
Team leadership and motivation
Cross-departmental collaboration
Service quality monitoring
Nice-to-have
Genuine passion for service
Inspire personal and joyful service
Fresh ideas for guest engagement
Modern luxury environment
Key Requirements
Minimum 10 years concierge experience
Minimum 5 years luxury hotel experience
Practical management experience
Labour management and shift scheduling
Advanced business-level English
Advanced business-level Japanese
Proficiency in hotel systems (Opera, HotSOS, Alice)