Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Process mapping with visio or lucidchart
The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • Candidates will collaborate with cross-functional teams to integrate knowledge management systems with other platforms for better AI solution effectiveness.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter to be spent in the office or field.

Matching Summary

The role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and KCS
  • Process mapping with Visio or Lucidchart
  • SQL and data visualization proficiency
  • Experience with digital support technologies

Nice-to-have

  • Lean Six Sigma certification
  • AI chatbot and automated systems knowledge
  • Strong written and verbal communication skills
  • Adaptability in high-growth environments

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • KCS and Lean Six Sigma certification desirable
  • 2+ years SQL and data visualization experience

Work Rights

Not specified

Tailored Resume

Cover Letter