Técnico De Suporte N2

Sonda

São Paulo, Brazil
On-site
Microinformatics support
Remote hands support
Sla compliance
Sonda is seeking a Técnico de Suporte N2 for its São Paulo office to provide technical support and maintenance, ensuring high-quality service delivery. The ideal candidate should have a technical high school diploma and experience in technical support, with a focus on continuous learning and improvement

Job Summary

  • In this role, you will perform corrective and preventive maintenance, general microinformatics support, and remote hands support if necessary.
  • You will be responsible for ensuring SLA compliance, updating ticket statuses, and documenting all activities accurately, including client signature collection.
  • The company offers opportunities for personal and professional development, a collaborative and innovative environment, and benefits like SONDA Academy and SONDA Wellness.

Matching Summary

Match Score: 85

Sonda is seeking a Técnico de Suporte N2 for its São Paulo office to provide technical support and maintenance, ensuring high-quality service delivery. The ideal candidate should have a technical high school diploma and experience in technical support, with a focus on continuous learning and improvement.

Skills & Requirements

Must-have

  • Microinformatics support
  • Remote hands support
  • SLA compliance
  • Technical documentation
  • Field service

Nice-to-have

  • Proactive learning
  • Collaborative environment
  • Personal development

Key Requirements

  • Technical high school diploma in Informatics or related IT areas
  • Experience with Technical Support

Work Rights

Not specified

Tailored Resume

Cover Letter