Lead Analyst, Investment It

AIA Group

**
Aladdin solution support experience
L2 bau incident resolution
Itil process familiarity
** AIA Group is seeking a Lead Analyst for their AIA Digital+ hub to provide level 2 support for the Aladdin system, focusing on incident management and user proficiency. The ideal candidate will have a background in IT with relevant experience in system support and Aladdin solutions, along with strong problem-solving skills. **

Job Summary

  • AIA Digital+ is an innovation hub dedicated to powering AIA to be more efficient, connected, and innovative across Asia-Pacific.
  • The role involves providing day-to-day L2 BAU support for Aladdin, including investigating incidents and resolving issues within SLA.
  • Candidates must adhere to IT standard policies, maintain documentation, and support end users in system usage.

Matching Summary

Match Score: 75

** AIA Group is seeking a Lead Analyst for their AIA Digital+ hub to provide level 2 support for the Aladdin system, focusing on incident management and user proficiency. The ideal candidate will have a background in IT with relevant experience in system support and Aladdin solutions, along with strong problem-solving skills. **

Skills & Requirements

Must-have

  • Aladdin solution support experience
  • L2 BAU incident resolution
  • ITIL process familiarity
  • Regional ASPAC support experience

Nice-to-have

  • Self-starter with minimal management
  • Proactive problem solving skills
  • Team player eager to learn
  • Fast-paced learning environment adaptability

Key Requirements

  • Bachelor's degree in IT or relevant discipline
  • 2-3 years regional solution/system support experience
  • Relevant Aladdin certification required
  • ITIL certification is a plus

Work Rights

Not specified

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