Director, Client Tech Svcs

Universities of Wisconsin

Stout, Wisconsin, US
Base: $75,000-$87,000; bonus/equity: not specified...
Strategic it planning
Supervisory authority
Client technology troubleshooting
Directs strategic information technology planning initiatives and establishes objectives for IT functional departments to ensure appropriate use of resources

Job Summary

  • Directs strategic information technology planning initiatives and establishes objectives for IT functional departments to ensure appropriate use of resources.
  • Provides leadership and direct supervision for the Client Technology Services team, overseeing IT help desk and support for hardware and software.
  • The Universities of Wisconsin provides an excellent benefits package, including participation in the Wisconsin State retirement plan.

Matching Summary

Directs strategic information technology planning initiatives and establishes objectives for IT functional departments to ensure appropriate use of resources.

Salary

Base: $75,000-$87,000; Bonus/Equity: Not specified; Benefits: Excellent benefits package including Wisconsin State retirement plan

Skills & Requirements

Must-have

  • strategic IT planning
  • supervisory authority
  • client technology troubleshooting
  • endpoint technologies
  • AI concepts evaluation
  • ITSM platform expertise

Nice-to-have

  • K12 or higher-ed experience
  • performance management techniques
  • vendor relationship management
  • developing user documentation
  • collaborating with diverse technical skills

Key Requirements

  • Associate degree or equivalent experience
  • 2 years' management and supervision experience
  • Demonstrated knowledge of Mac and Windows devices
  • Demonstrated excellent customer service skills
  • Demonstrated strong interpersonal and communication skills
  • Strong analytical and problem-solving skills
  • Fundamental knowledge of Artificial Intelligence (AI)

Work Rights

Not specified

Tailored Resume

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