PwC Sweden is seeking IT Service Desk Agents for a 1-year fixed-term contract, with the possibility of extension. Ideal candidates should possess a bachelor’s degree or equivalent experience, excellent communication skills, and a proactive, customer-service-oriented mindset
Job Summary
You will act as the single point of contact for IT support across the organization, resolving technical issues efficiently and with empathy.
The role involves troubleshooting desktop hardware and software while educating users about available support channels and IT tools.
Team members benefit from onboarding, ongoing training, mentorship, and opportunities to advance within the IT organization.
Matching Summary
Match Score: 85
PwC Sweden is seeking IT Service Desk Agents for a 1-year fixed-term contract, with the possibility of extension. Ideal candidates should possess a bachelor’s degree or equivalent experience, excellent communication skills, and a proactive, customer-service-oriented mindset.
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
Strong verbal and written communication skills
Fluency in English language
Nice-to-have
Experience with ITSM tools or ticketing systems
Familiarity with ITIL service management principles
Proactive approach to learning new technologies
Key Requirements
Bachelor's degree or equivalent professional experience