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FUJIFILM Business Innovation Corp. is seeking an Executive of Operations in Singapore to manage client service delivery issues and lead small teams. The ideal candidate should have experience in Business Process Outsourcing and service delivery management.
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Job Summary
The role serves as the primary escalation point for clients regarding account service delivery issues.
Candidates will be responsible for establishing Standard Operating Procedures (SOPs) for Mail Run, Business Processing Services, and Statement Printing.
The position requires managing project financials, ensuring accurate invoicing, and driving incident closure to recover client confidence.
Matching Summary
Match Score: 75
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FUJIFILM Business Innovation Corp. is seeking an Executive of Operations in Singapore to manage client service delivery issues and lead small teams. The ideal candidate should have experience in Business Process Outsourcing and service delivery management.
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Skills & Requirements
Must-have
Manage small teams of junior staff
Establish SOPs for Mail Run
Ensure compliance with local regulations
Review SOPs for efficiency improvements
Conduct Monthly and Quarterly Operation Reviews
Nice-to-have
Good understanding of Grid technologies
Ability to identify areas for improvement
Excellent interpersonal and communication skills
Strong time management ability
Experience in Service Delivery Management
Key Requirements
2 years relevant experience in managerial positions
Proficient in Microsoft Office applications
Knowledge of Business Process Outsourcing solutions