Customer Service Agent- Overnight

Aristocrat Technologies Australia Pty Ltd

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
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Inbound call center experience preferred
Hybrid schedule with reliable internet
Camera-ready while working
** Aristocrat Technologies is seeking a full-time Customer Service Agent for their hybrid team, focusing on providing exceptional player support in the gaming industry. The role involves handling inquiries, troubleshooting technical issues, and communicating with VIP customers, with an emphasis on maintaining high customer service standards. **

Job Summary

  • This role involves supporting players to ensure a seamless gaming experience within the regulated online real money gaming industry.
  • The position requires handling inbound calls, chats, and emails while maintaining service level agreements of under 45 seconds.
  • Candidates must be authorized to work in the job posting location without visa sponsorship due to mandatory gaming regulatory background checks.

Matching Summary

Match Score: 75

** Aristocrat Technologies is seeking a full-time Customer Service Agent for their hybrid team, focusing on providing exceptional player support in the gaming industry. The role involves handling inquiries, troubleshooting technical issues, and communicating with VIP customers, with an emphasis on maintaining high customer service standards. **

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, paid time off, 401(k) with employer matching

Skills & Requirements

Must-have

  • Inbound call center experience preferred
  • Hybrid schedule with reliable internet
  • Camera-ready while working
  • 90 wpm typing speed required
  • Troubleshoot computers and mobile apps

Nice-to-have

  • Previous technical support experience
  • VIP customer communication skills
  • Fast-paced dynamic environment
  • Strong time-management skills
  • Initiative and discretion

Key Requirements

  • High School diploma or equivalent; some college preferred
  • Age 21 or older
  • Authorized to work without visa sponsorship
  • Ability to travel to office 50% of shifts
  • Pass internet speed test

Work Rights

Must be authorized to work in the US without visa sponsorship

Tailored Resume

Cover Letter