Assistant Manager, Enquiry Management

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, Hong Kong
On-site
Enquiry management
Customer service operations
Team leadership
PCCW-HKT DataCom Services Ltd is seeking an Assistant Manager for Enquiry Management in Hong Kong. The role involves overseeing enquiry management processes and ensuring high levels of customer service

Job Summary

  • The Assistant Manager, Enquiry Management will be responsible for overseeing enquiry management operations.
  • This role involves leading a team to ensure efficient and effective handling of customer inquiries.
  • The position focuses on improving processes and customer satisfaction within the eMPF service.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking an Assistant Manager for Enquiry Management in Hong Kong. The role involves overseeing enquiry management processes and ensuring high levels of customer service.

Skills & Requirements

Must-have

  • Enquiry management
  • Customer service operations
  • Team leadership
  • Process improvement

Nice-to-have

  • Proactive problem-solving
  • Stakeholder communication
  • Data-driven decision making

Key Requirements

  • Minimum 3 years of relevant experience
  • Experience in managing teams
  • Familiarity with enquiry management systems

Work Rights

Not specified

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