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Chanel is seeking an After Sales Specialist in Bangkok, Thailand, to enhance after sales services and support clients and staff in a luxury retail environment. The ideal candidate will have at least three years of experience in after sales or product quality control, preferably in the luxury sector, and must be fluent in Thai and English.
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Job Summary
This position is responsible to deliver the brand image through providing ultimate standard of after sales support and advice to our staff and clients in the boutique.
Support Fashion Advisors on After Sales Services Cases, including complex cases and prompt updates to clients.
Improve After Sales Process & Elevate Know-how in Boutique by coaching staff, coordinating with repair centers, and promoting a positive mindset.
Matching Summary
Match Score: 75
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Chanel is seeking an After Sales Specialist in Bangkok, Thailand, to enhance after sales services and support clients and staff in a luxury retail environment. The ideal candidate will have at least three years of experience in after sales or product quality control, preferably in the luxury sector, and must be fluent in Thai and English.
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Skills & Requirements
Must-have
Provide after sales support and advice
Manage repair and care inventory
Gather and report client feedback
Support Fashion Advisors on cases
Update service details in CASS system
Nice-to-have
Promote positive after sales mindset
Enhance after-sales client experience
Build loyalty and confidence among clients
Key Requirements
At least 3 years’ experience in after sales or product quality control
Experience from luxury business highly advantageous
Strong computer skills (Emails, Excel, MS Office)
Excellent communication and interpersonal skills in both Thai and English
Able to work boutique hours, including weekends and public holidays