Mission Australia is seeking a Customer Support Officer for their Housing Customer Support Hub in Blacktown, NSW, aimed at delivering exceptional service to tenants and clients in need. The role requires strong customer service skills in a fast-paced environment, with an emphasis on supporting vulnerable Australians and maintaining accurate records
Job Summary
In this rewarding role, you will be the first point of contact for tenants, clients, and stakeholders—playing a vital role in delivering exceptional service and ensuring every interaction is professional, supportive, and solutions-focused.
Deliver high quality and dedicated customer service to all stakeholders of Mission Australia with a focus on professionalism, respect and empathy.
Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
Matching Summary
Match Score: 85
Mission Australia is seeking a Customer Support Officer for their Housing Customer Support Hub in Blacktown, NSW, aimed at delivering exceptional service to tenants and clients in need. The role requires strong customer service skills in a fast-paced environment, with an emphasis on supporting vulnerable Australians and maintaining accurate records.
Salary
$77,386 + Super + Salary Packaging
Skills & Requirements
Must-have
High volume customer service experience
Respond to enquiries efficiently
Maintain client records accurately
Trauma informed language and techniques
Proficiency in MS Office products
Nice-to-have
Collaborative and purpose-driven team
Innovative and inclusive culture
Supportive and solutions-focused interactions
Key Requirements
Demonstrated experience in customer service or contact centre