Customer Service Officer

Apex Group

Wollongong, Australia
Competitive remuneration commensurate with skills ...
Detailed technical knowledge of superannuation fund administration
Thorough knowledge of complex defined benefit scheme rules
Ability to comprehend extensive scheme knowledge
This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation

Job Summary

  • This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation.
  • The successful candidate will grasp and package key information to ensure positive outcomes for members and resolve enquiries upon first contact.
  • Employees will benefit from competitive remuneration, training opportunities, and the chance to be part of a rapidly expanding global business.

Matching Summary

This role offers an exciting opportunity to provide accurate information to customers in a helpful manner while adhering to governing legislation.

Salary

Competitive remuneration commensurate with skills and experience; Not specified; Covered by enterprise agreement

Skills & Requirements

Must-have

  • Detailed technical knowledge of superannuation fund administration
  • Thorough knowledge of complex Defined Benefit scheme rules
  • Ability to comprehend extensive scheme knowledge
  • Effective communication via telephone and email

Nice-to-have

  • Previous experience in insurance or superannuation industry
  • Resilient by nature with coping methods for confrontations
  • Mental agility to plan approaches quickly
  • Willingness to complete RG146 certification

Key Requirements

  • Regulatory Guide (RG) 146 certification mandatory or aptitude to complete
  • Maintenance of SuperCPD points once accredited
  • Understanding of relevant superannuation schemes administered by Apex

Work Rights

Not specified

Tailored Resume

Cover Letter