Associate Support Tech

Fresenius Medical Care

Hourly rate: not specified; bonus: non-bonus eligi...
2-4 years technician experience
Customer service or call center background
Hemodialysis machine knowledge preferred
The Associate Support Technician provides technical support on diverse customer telephone inquiries regarding hemodialysis machines

Job Summary

  • The Associate Support Technician provides technical support on diverse customer telephone inquiries regarding hemodialysis machines.
  • The role requires maintaining confidential patient information in strict compliance with HIPAA and company policies.
  • Candidates must be available for a rotating 24-hour call coverage schedule and occasional overtime work.

Matching Summary

The Associate Support Technician provides technical support on diverse customer telephone inquiries regarding hemodialysis machines.

Salary

Hourly rate: Not specified; Bonus: Non-Bonus Eligible; Benefits: Medical, dental, vision, 401(k) match, PTO, parental leave

Skills & Requirements

Must-have

  • 2-4 years technician experience
  • Customer service or call center background
  • Hemodialysis machine knowledge preferred
  • Strong computer skills in office applications
  • Availability for rotating 24-hour call schedule

Nice-to-have

  • Dialysis equipment experience
  • Logical and critical thinking skills
  • Ability to work cross-divisional teams
  • Associate's degree education
  • Project assistance capabilities

Key Requirements

  • High School Diploma required
  • 2-4 years as a Technician or related experience
  • Demonstrated experience in customer service or clinical environment

Work Rights

Not specified

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