Multi-lingual Customer Success Manager [english/spanish/french/german]

Como

Not specified
Customer onboarding and relationship management
Customer success and retention
Develop and execute success plans
Como, a pioneer in customer engagement and loyalty solutions for the F&B and retail sectors, is seeking a Multi-lingual Customer Success Manager fluent in English and additional languages (Spanish, French, or German). The role involves managing client relationships, onboarding, and ensuring customer satisfaction while providing insights to enhance loyalty programs

Job Summary

  • Own the overall relationship with assigned clients after the Sales representative has signed the client and maintain a strong, long-term relationships with customers, acting as their main point of contact.
  • Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements when needed.
  • In addition to a competitive salary, you’ll have access to an excellent benefits package, including: - Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage).

Matching Summary

Match Score: 85

Como, a pioneer in customer engagement and loyalty solutions for the F&B and retail sectors, is seeking a Multi-lingual Customer Success Manager fluent in English and additional languages (Spanish, French, or German). The role involves managing client relationships, onboarding, and ensuring customer satisfaction while providing insights to enhance loyalty programs.

Skills & Requirements

Must-have

  • Customer onboarding and relationship management
  • Customer success and retention
  • Develop and execute success plans
  • Advocating for customer needs
  • Multi-lingual communication skills

Nice-to-have

  • Passionate about Tech and F&B
  • Act ethically
  • Organized, analytical and empathetic
  • Creative thinker

Key Requirements

  • 1-3 years of experience in customer success
  • Master’s degree or equivalent experience
  • Proficiency in English and Spanish, French, German, or another European language
  • Work timings 12.30pm to 10.00pm

Work Rights

Not specified

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