Customer Support Specialist, Global Payroll

rippling

Remote, ,
Remote
Payroll issue troubleshooting
Customer support for saas product
Payroll processing and compliance guidance
Rippling is seeking a Customer Support Specialist for their Global Payroll team, focusing on providing exceptional customer service and resolving payroll-related issues for clients. The role requires a strong problem-solver with a background in customer support and payroll systems

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance functions including payroll, benefits, and onboarding globally.
  • The Customer Support team is committed to delivering expert guidance and swift resolutions to ensure a seamless customer experience across multiple time zones.
  • Rippling values diversity, inclusion, and professional growth, offering ongoing training and development opportunities for its employees.

Matching Summary

Match Score: 85

Rippling is seeking a Customer Support Specialist for their Global Payroll team, focusing on providing exceptional customer service and resolving payroll-related issues for clients. The role requires a strong problem-solver with a background in customer support and payroll systems.

Skills & Requirements

Must-have

  • Payroll issue troubleshooting
  • Customer support for SaaS product
  • Payroll processing and compliance guidance
  • Excellent written and verbal communication
  • Pacific or Mountain timezone work hours
  • Problem-solving and analytical skills

Nice-to-have

  • Collaborative and supportive team environment
  • Passion for continuous learning
  • Experience with HR software or payroll provider
  • Ability to work in fast-paced environment
  • Customer-centric approach

Key Requirements

  • Bachelor's degree
  • 1-2 years customer-facing experience
  • Reside in Pacific or Mountain timezone state
  • Experience troubleshooting SaaS payroll products
  • Excellent analytical and problem-solving skills
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter