Service Desk Technician

foundit

Tampa, FL, USA
Base: $64,230 - $74,750; bonus/equity: not specifi...
**
Tier 1 and 2 incident resolution
Hardware, software, and application problems
Niprnet, coalition networks, siprnet
** The Service Desk Technician position at GDIT in Tampa, FL, requires a Secret security clearance and offers a fully remote work option. The role involves providing Tier 1 and 2 incident resolution for users, troubleshooting hardware and software issues, and supporting IT operations. **

Job Summary

  • As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter.
  • Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently to minimize operational disruptions.
  • GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

Matching Summary

Match Score: 75

** The Service Desk Technician position at GDIT in Tampa, FL, requires a Secret security clearance and offers a fully remote work option. The role involves providing Tier 1 and 2 incident resolution for users, troubleshooting hardware and software issues, and supporting IT operations. **

Salary

Base: $64,230 - $74,750; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness packages, 401K with company match, paid time off

Skills & Requirements

Must-have

  • Tier 1 and 2 incident resolution
  • hardware, software, and application problems
  • NIPRNet, Coalition Networks, SIPRNet
  • Active Directory services
  • troubleshooting hardware, software, and system issues
  • remote troubleshooting and support

Nice-to-have

  • customer service focused
  • proactive knowledge sharing
  • adaptable to changing technologies
  • professionalism and customer service

Key Requirements

  • 1 + years of related experience
  • Secret Clearance
  • Top Secret/SCI Clearance obtainable
  • DoW 8140 or DoW 8570 Certification
  • Proficiency in Tier 1 Active Directory tasks
  • Familiarity with ticketing systems
  • Knowledge of networking concepts

Work Rights

Secret Clearance

Tailored Resume

Cover Letter