Customer Care Specialist -residential

Hargray Communications Group Inc

Base: $15.00-$16.00 ph; bonus/equity: not specifie...
Fully remote
High school diploma or ged
Strong communication skills
Ability to sit for extended periods
This role combines customer care and sales to resolve issues, retain customers, and match needs with appropriate services

Job Summary

  • This role combines customer care and sales to resolve issues, retain customers, and match needs with appropriate services.
  • Employees receive comprehensive benefits including health insurance from day one, a 401(k) with a 100% company match, and tuition reimbursement up to $5,250.
  • The position requires handling inbound inquiries via phone or ticketing systems while demonstrating empathy and professionalism in high-pressure situations.

Matching Summary

This role combines customer care and sales to resolve issues, retain customers, and match needs with appropriate services.

Salary

Base: $15.00-$16.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, PTO, tuition reimbursement

Skills & Requirements

Must-have

  • High School Diploma or GED
  • Strong communication skills
  • Ability to sit for extended periods

Nice-to-have

  • Empathetic listening skills
  • Sales experience preferred
  • Cable One product knowledge

Key Requirements

  • High School Diploma or GED required
  • Background check and drug screening required
  • Reference check required

Work Rights

Not specified

Tailored Resume

Cover Letter