The Front Desk Host is responsible for Front Desk, Bell Services, and Concierge Services, acting as the first impression and providing a unique check-in experience
Job Summary
The Front Desk Host is responsible for Front Desk, Bell Services, and Concierge Services, acting as the first impression and providing a unique check-in experience.
This role involves utilizing advanced technology to ensure exceptional personalized service, assigning and escorting guests to rooms, assisting with luggage, and providing room quotes and upsells.
The position requires the ability to interact with guests, share hotel knowledge, maintain guest confidentiality, and provide local information, while also handling payments, responding to inquiries, and reporting any suspicious activity.
Matching Summary
The Front Desk Host is responsible for Front Desk, Bell Services, and Concierge Services, acting as the first impression and providing a unique check-in experience.
Skills & Requirements
Must-have
excellent customer service skills
ability to use technology
maintain guest confidentiality
follow all hotel policies
work effectively in stressful situations
Nice-to-have
enthusiastic, fun, and energetic
take the work seriously, but not themselves
share hotel knowledge using personalization
anticipating, preventing, identifying, and solving problems