The Service Delivery Manager is responsible for managing the day-to-day delivery of NetApp’s Storage as a Managed Service to customers, ensuring contractual SLAs and SLOs are met
Job Summary
The Service Delivery Manager is responsible for managing the day-to-day delivery of NetApp’s Storage as a Managed Service to customers, ensuring contractual SLAs and SLOs are met.
This role drives service improvements, maintains strong customer relationships, and acts as the primary point of contact for meetings, reporting, and communication.
The position promotes service delivery best practices, alignment with standards, and provides leadership to teams supporting service delivery, while also managing budgets and expenditures.
Matching Summary
The Service Delivery Manager is responsible for managing the day-to-day delivery of NetApp’s Storage as a Managed Service to customers, ensuring contractual SLAs and SLOs are met.
Skills & Requirements
Must-have
Manage day-to-day service delivery
Ensure contractual SLAs and SLOs
Drive service improvements
Maintain strong customer relationships
ITIL processes proficiency
High-severity incident communication
Nice-to-have
Customer advocate within NetApp
Promote service delivery best practices
Trusted advisor to customers
Key Requirements
Minimum 15 years of related experience with a Bachelor’s degree
8 years of related experience with a Master’s degree