Customer Support Agent (bilingual – Arabic & English)

Bleems

Kuwait City, Kuwait
Not specified
Fluent in arabic and english
Experience with zendesk platform
Handle inquiries via email and whatsapp
Bleems is looking for a bilingual Customer Support Agent fluent in Arabic and English to provide exceptional customer service via email and WhatsApp using Zendesk. The ideal candidate should have 1-3 years of experience in customer support, particularly in a tech environment, and possess strong communication and problem-solving skills

Job Summary

  • The role serves as the primary point of contact for customers, ensuring smooth communication and quick resolutions.
  • Candidates will manage and track support tickets using the Zendesk platform while troubleshooting product-related issues.
  • The ideal candidate must be bilingual in Arabic and English to handle diverse customer inquiries effectively.

Matching Summary

Match Score: 85

Bleems is looking for a bilingual Customer Support Agent fluent in Arabic and English to provide exceptional customer service via email and WhatsApp using Zendesk. The ideal candidate should have 1-3 years of experience in customer support, particularly in a tech environment, and possess strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Fluent in Arabic and English
  • Experience with Zendesk platform
  • Handle inquiries via email and WhatsApp

Nice-to-have

  • SaaS or tech product experience
  • Empathetic communication style
  • Fast-paced environment comfort

Key Requirements

  • 1–3 years of customer support experience
  • Fluency in written and spoken Arabic & English
  • Familiarity with helpdesk or ticketing systems

Work Rights

Not specified

Tailored Resume

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