Operations Manager (Contact Centre)

AGAPE CP HOLDINGS PTE. LTD.

Singapore
3 years people management experience
Contact centre management tools knowledge
Service level target achievement
The role is responsible for day-to-day operations, training, and managing teams to achieve targeted Service Levels

Job Summary

  • The role is responsible for day-to-day operations, training, and managing teams to achieve targeted Service Levels.
  • Candidates must conduct regular transaction monitoring and collaborate with the Quality team to ensure coaching and training needs are met.
  • The position requires generating daily, weekly, and monthly Operational Health reports for the Head of Operations and presenting data to clients.

Matching Summary

Match Score: 85

The role is responsible for day-to-day operations, training, and managing teams to achieve targeted Service Levels.

Skills & Requirements

Must-have

  • 3 years people management experience
  • Contact Centre Management tools knowledge
  • Service Level target achievement
  • Operational health reporting
  • Staff competency gap analysis

Nice-to-have

  • Senior leadership communication skills
  • Campaign planning and forecasting
  • Client liaison and relationship management
  • Train the Trainer session delivery

Key Requirements

  • Minimum Degree holder
  • At least 3 years relevant experience
  • Proven people management experience
  • Customer relationship management experience
  • Project management experience

Work Rights

Not specified

Tailored Resume

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