Customer Service Executive (digital & Voice)

HANDPHONESHOP PTE. LTD.

Geylang, D14, Singapore
Sgd 2,400 - 2,800 / monthly pm
On-site
Live chat support
Technical troubleshooting
Billing inquiry management
Handphoneshop Pte. Ltd. is seeking a tech-savvy and empathetic Customer Service Executive for their frontline digital support team, focusing on Live Chat support and occasional voice calls. The role requires managing customer inquiries related to onboarding, billing, technical issues, and promotions, while meeting quality and performance metrics

Job Summary

  • You will be the face and voice of the brand, ensuring subscribers enjoy a seamless mobile experience through digital and voice support.
  • The role requires managing live chat sessions and handling a wide range of customer inquiries including onboarding, billing, technical issues, and promotions.
  • This position involves working rotating shifts including weekends and public holidays, supporting a 10 AM to 10 PM daily support window with a work-from-home arrangement.

Matching Summary

Match Score: 85

Handphoneshop Pte. Ltd. is seeking a tech-savvy and empathetic Customer Service Executive for their frontline digital support team, focusing on Live Chat support and occasional voice calls. The role requires managing customer inquiries related to onboarding, billing, technical issues, and promotions, while meeting quality and performance metrics.

Salary

SGD 2,400 - 2,800 / Monthly

Skills & Requirements

Must-have

  • Live chat support
  • Technical troubleshooting
  • Billing inquiry management
  • Shift-based work
  • Work from home setup
  • CRM software proficiency
  • Customer issue escalation

Nice-to-have

  • Empathetic communication
  • Proactive problem-solving
  • Ability to explain technical jargon simply
  • High self-discipline
  • Multitasking multiple chat sessions

Key Requirements

  • At least one year customer service experience
  • Experience in Telecommunications or ISP industry preferred
  • Excellent written and verbal English communication
  • Ability to work rotating shifts including weekends and public holidays
  • Stable high-speed internet connection

Work Rights

Not specified

Tailored Resume

Cover Letter