Senior Advisor Of Customer Success

Jack Henry

Remote, United States
**
13 years customer relations experience
5 years formal leadership role
Bachelor's degree required
** Jack Henry is seeking a Senior Advisor of Customer Success to enhance the customer experience in financial services. This remote position requires extensive experience in customer relations and strategy, along with a focus on innovative process improvements. **

Job Summary

  • The Senior Advisor provides strategic leadership to enhance the end-to-end customer experience and drives a consistent, customer-centric culture.
  • This role serves as the primary voice of the customer to ensure strategic alignment across all business lines within Jack Henry.
  • Jack Henry offers comprehensive benefits designed to support physical, mental, and financial health while fostering a culture of inclusion and innovation.

Matching Summary

Match Score: 75

** Jack Henry is seeking a Senior Advisor of Customer Success to enhance the customer experience in financial services. This remote position requires extensive experience in customer relations and strategy, along with a focus on innovative process improvements. **

Skills & Requirements

Must-have

  • 13 years customer relations experience
  • 5 years formal leadership role
  • Bachelor's degree required
  • Strategic customer experience advisory
  • Cross-functional stakeholder engagement

Nice-to-have

  • Lean Six Sigma process analysis
  • TSIA LAER model expertise
  • VOC analysis and synthesis skills
  • Service Level Standards knowledge
  • Customer journey strategy design

Key Requirements

  • Minimum 13 years in customer relations
  • Minimum 5 years in leadership role
  • Bachelor's degree required
  • 15% travel requirement

Work Rights

Not specified

Tailored Resume

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