Service Advisor

BMW of Spokane Inc

Los Angeles, CA, United States
Estimated annual earnings $64,500 to 161,800; vari...
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Developing repair estimates
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Salary

Estimated annual earnings $64,500 to 161,800; Variable Pay Plan; Commission plus bonuses

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Developing repair estimates
  • Writing repair orders
  • Maintaining customer records
  • Administering manufacturer warranty

Nice-to-have

  • Exemplary customer service focus
  • Team player mentality
  • Communicating service specials

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience a plus
  • Basic mechanical understanding of automobile
  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter