Specialist Customer Care

Barclays

Knutsford, United Kingdom
Exceptional customer service
Resolving complex customer needs
Customer service through various channels
Provide exceptional customer service while resolving more complex customer needs/requests

Job Summary

  • Provide exceptional customer service while resolving more complex customer needs/requests.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Matching Summary

Provide exceptional customer service while resolving more complex customer needs/requests.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Resolving complex customer needs
  • Customer service through various channels
  • Collaboration with bank teams
  • Risk mitigation and efficient operations
  • Industry trend identification

Nice-to-have

  • Adapt to change
  • Manage multiple inquiries
  • Financial service experience beneficial
  • Digital and technology skills

Key Requirements

  • Experience with excellent customer service skills
  • Good communicator and ability to form relationships
  • Attention to detail & effectively plan and organise

Work Rights

Not specified

Tailored Resume

Cover Letter