Customer Support Specialist

ESET SOFTWARE AUSTRALIA PTY

Bournemouth, , GB
Technical support for consumer products
Support ticket flow in crm system
Call handling and escalation processes
The Customer Support Specialist answers basic sales and technical support questions with some overlap with sales and support teams

Job Summary

  • The Customer Support Specialist answers basic sales and technical support questions with some overlap with sales and support teams.
  • Benefits include health insurance, employee assistance program, pension, free sight tests, sick pay, extra holiday, and various family and wellbeing allowances.
  • The role requires working closely with sales and technical support teams to ensure a high level of customer satisfaction.

Matching Summary

The Customer Support Specialist answers basic sales and technical support questions with some overlap with sales and support teams.

Skills & Requirements

Must-have

  • technical support for consumer products
  • support ticket flow in CRM system
  • call handling and escalation processes
  • knowledge of operating systems and office applications
  • collaboration with sales and support teams

Nice-to-have

  • advanced troubleshooting expertise
  • scheduled customer callbacks
  • knowledge of sales related processes
  • participation in employee wellbeing programs
  • experience with partner and reseller support

Key Requirements

  • 3 years work experience optimum
  • commercial or IT-oriented education
  • 3 months on the job training

Work Rights

Not specified

Tailored Resume

Cover Letter