Care Representative

Specialized Bicycle Components

Salt Lake City, UT, US
Competitive pyy; not specified; benefits: healthca...
**
2+ years customer service experience
Strong written and oral communication skills
Hands-on technical problem solving ability
** Specialized Bicycle Components is seeking a Care Representative in Salt Lake City, UT, to deliver exceptional customer service to independent retailers and consumers in the cycling industry. The role is ideal for someone passionate about cycling, customer service, and looking to grow within a dynamic company that values curiosity and cross-functional collaboration. **

Job Summary

  • The role involves providing concierge-level service to riders and retailers via phone, chat, and email while driving consultative sales.
  • Employees will develop a deep understanding of the business by working cross-functionally with teams across marketing, finance, and product development.
  • Benefits include competitive pay, healthcare plans, 401(k) matching up to $5,000, and a company-paid HSA contribution.

Matching Summary

Match Score: 75

** Specialized Bicycle Components is seeking a Care Representative in Salt Lake City, UT, to deliver exceptional customer service to independent retailers and consumers in the cycling industry. The role is ideal for someone passionate about cycling, customer service, and looking to grow within a dynamic company that values curiosity and cross-functional collaboration. **

Salary

Competitive pay; Not specified; Benefits: Healthcare, 401(k), HSA, discounts

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Strong written and oral communication skills
  • Hands-on technical problem solving ability
  • Proficiency with CRM systems and MS suite
  • Ability to balance high satisfaction and sales

Nice-to-have

  • Fluent in bicycle technology knowledge
  • Salesforce CRM and Oracle experience
  • Passion for bikes and active lifestyle
  • Metrics-backed retail sales performance
  • Curiosity about cycling industry trends

Key Requirements

  • 2+ years of experience in a customer service role
  • Experience in retail or supplier sales
  • Technical background in bike mechanics or similar fields

Work Rights

Not specified

Tailored Resume

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