Patient Collections Representative

Medical University Hospital Authority (MUHA)

Pyy grade: health-19; pyy basis: hourly; hours: 40...
6 months medical office experience
High school diploma required
Outbound telephone collection skills
The role involves providing customer service to patients regarding the resolution and management of their accounts while undertaking outbound telephone collection calls

Job Summary

  • The role involves providing customer service to patients regarding the resolution and management of their accounts while undertaking outbound telephone collection calls.
  • Candidates must have at least 6 months of experience working in a medical office, hospital patient accounting office, or bad debt collection firm.
  • Employees will manage a heavy volume of patient accounts, collect via online payments and payment plans, and assist with financial assistance applications.

Matching Summary

The role involves providing customer service to patients regarding the resolution and management of their accounts while undertaking outbound telephone collection calls.

Salary

Pay Grade: Health-19; Pay Basis: Hourly; Hours: 40 per week

Skills & Requirements

Must-have

  • 6 months medical office experience
  • High School diploma required
  • Outbound telephone collection skills
  • HIPAA privacy compliance knowledge
  • High volume call center environment

Nice-to-have

  • Call center or healthcare collection experience
  • Healthcare patient accounting experience
  • Customer service recovery skills
  • Tactful and diplomatic communication style

Key Requirements

  • High School diploma or equivalent
  • 6 months medical office or AR experience
  • Familiarity with information systems
  • Ability to handle high volume work queue

Work Rights

Not specified

Tailored Resume

Cover Letter