Asia Pacific Head Of Aladdin Client Experience, Managing Director

BlackRock UK

Singapore, Singapore
4d onsite
Aladdin platform or similar technologies
Client service metrics analysis
Strategic client relationships
This role is a critical leadership position within BlackRock's Aladdin Client Experience team, responsible for driving strategic client experience, retention, and service for key clients in Asia Pacific

Job Summary

  • This role is a critical leadership position within BlackRock's Aladdin Client Experience team, responsible for driving strategic client experience, retention, and service for key clients in Asia Pacific.
  • Key responsibilities include ensuring timely client issue resolution, serving as a trusted advisor, building strategic service relationships, and proactively identifying client needs.
  • BlackRock offers a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, and Flexible Time Off (FTO).

Matching Summary

This role is a critical leadership position within BlackRock's Aladdin Client Experience team, responsible for driving strategic client experience, retention, and service for key clients in Asia Pacific.

Skills & Requirements

Must-have

  • Aladdin platform or similar technologies
  • Client service metrics analysis
  • Strategic client relationships
  • Investment management operations
  • Global, multicultural environment

Nice-to-have

  • Innovation and continuous improvement
  • Client-first mindset
  • Working parents support
  • Financial well-being mission

Key Requirements

  • 10+ years financial services experience
  • Leadership in client services
  • Investment management technology understanding
  • Complex matrix organization management
  • Advanced Aladdin platform proficiency
  • Case management technology experience

Work Rights

Not specified

Tailored Resume

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