Lincoln Taxpayer Assistance Representative

Revenue - Agency 16

Lincoln, NE, US
Hiring rate: $19.046; bonus/equity: not specified;...
Written correspondence
Excel, word, oracle and outlook
Active listening
The Nebraska Department of Revenue's mission is to serve the public by administering state revenue laws with integrity, efficiency, and consistency

Job Summary

  • The Nebraska Department of Revenue's mission is to serve the public by administering state revenue laws with integrity, efficiency, and consistency.
  • This role involves managing a caseload of delinquent tax accounts and assisting taxpayers in correcting these issues through various methods, including written correspondence.
  • DOR offers a comprehensive benefits package including 13 paid holidays, retirement contributions, sick and vacation days, health insurance, life insurance, and employee assistance programs.

Matching Summary

The Nebraska Department of Revenue's mission is to serve the public by administering state revenue laws with integrity, efficiency, and consistency.

Salary

Hiring Rate: $19.046; Bonus/Equity: Not specified; Benefits: Comprehensive package including paid time off, retirement, health insurance, life insurance

Skills & Requirements

Must-have

  • written correspondence
  • Excel, Word, Oracle and Outlook
  • active listening
  • emotional intelligence
  • reading comprehension
  • critical thinking
  • customer service

Nice-to-have

  • Spanish fluency
  • work/life balance
  • flexible schedule
  • team development

Key Requirements

  • Associate’s Degree in business
  • Two years of tax return preparation experience
  • Two years of business ownership and operation experience
  • Two years of account research and analysis experience
  • Two years of policy interpretation and application experience

Work Rights

Not specified

Tailored Resume

Cover Letter