Coordenador(a) – Operações De Whatsapp, Conversão & Crm (meio/baixo Funil)

gmpdc.ca

São Caetano do Sul, SP, Brazil
**
Whatsapp platform administration
Salesforce or similar crm experience
Kpi definition and tracking
** The job posting is for a Coordinator of WhatsApp Operations, Conversion & CRM at General Motors in São Caetano do Sul, Brazil. The role is hybrid, requiring in-person attendance three times a week, and focuses on managing lead conversion through WhatsApp and CRM systems, ensuring operational efficiency and performance metrics are met. **

Job Summary

  • Manage the complete lead journey from WhatsApp to CRM to sale, ensuring SLAs, service quality, and conversion.
  • Administer the WhatsApp platform, including users, access, queues, routing, flows, and CRM integrations.
  • Create and analyze dashboards and reports integrating WhatsApp, CRM, sales, and NPS, identifying funnel improvement opportunities.

Matching Summary

Match Score: 75

** The job posting is for a Coordinator of WhatsApp Operations, Conversion & CRM at General Motors in São Caetano do Sul, Brazil. The role is hybrid, requiring in-person attendance three times a week, and focuses on managing lead conversion through WhatsApp and CRM systems, ensuring operational efficiency and performance metrics are met. **

Skills & Requirements

Must-have

  • WhatsApp platform administration
  • Salesforce or similar CRM experience
  • KPI definition and tracking
  • Lead journey management
  • Outbound WhatsApp campaigns

Nice-to-have

  • Data-driven insights presentation
  • Cross-functional team engagement
  • Spanish language proficiency

Key Requirements

  • Degree in Administration, Marketing, Engineering, or related fields
  • Fluent Portuguese
  • Advanced English
  • Experience in Sales Operations, CRM, Customer Care, or Digital Channels
  • Hands-on, ownership, and results-focused profile

Work Rights

Not specified

Tailored Resume

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