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DNATA Singapore Pte. Ltd. is seeking a Customer Service Supervisor responsible for managing operations at the lost and found counter within an airport environment. The ideal candidate will possess strong leadership and communication skills, have experience in passenger handling, and be adept at resolving customer service issues.
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Job Summary
The Supervisor ensures smooth operations and exceptional service delivery at the lost and found counter while acting as a service ambassador for the organization.
Key responsibilities include managing day-to-day operations across all four terminals, handling baggage escalations, and overseeing boarding gate activities to ensure safe flight departures.
The role requires leading a multicultural team, resolving conflicts, and preparing accurate monthly mishandling reports for airlines.
Matching Summary
Match Score: 75
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DNATA Singapore Pte. Ltd. is seeking a Customer Service Supervisor responsible for managing operations at the lost and found counter within an airport environment. The ideal candidate will possess strong leadership and communication skills, have experience in passenger handling, and be adept at resolving customer service issues.
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Skills & Requirements
Must-have
Minimum 3 years passenger handling experience
Minimum 1 year supervisory leadership role
Knowledge of airport and airline operations
Proficiency in Microsoft Office Suite
Flexibility to work varied hours including weekends