The Senior Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and helping with desktop computer setups and maintenance
Job Summary
The Senior Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and helping with desktop computer setups and maintenance.
The role includes handling help desk support tasks, addressing user inquiries, and ensuring the smooth operation of information technology systems across the company.
This role will support our offices in Europe and our warehouse in Fort Mill, SC.
Matching Summary
The Senior Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and helping with desktop computer setups and maintenance.
Skills & Requirements
Must-have
Technical support and troubleshooting
Desktop computer setup and maintenance
Help desk support tasks
Jira Service Management
O365 and Slack
MacOS and Windows 11
Nice-to-have
Support for European offices
Ask thoughtful clarifying questions
Key Requirements
Proven experience as a Senior Helpdesk Technician
Strong background in system administration
Experience in creating and maintaining technical documentation