Job Summary

• The Customer Services Manager is responsible for delivering exceptional customer service by addressing and resolving customer requests, providing accurate information, and fostering a positive customer experience.
• Core responsibilities include responding promptly and effectively to customer requests, managing customer inquiries from various sources, and ensuring all customer complaints are investigated and resolved efficiently.
• The role requires training, supporting, and mentoring staff in customer service skills, procedures, and best practices, as well as identifying recurring issues and proposing improvements.

Matching Summary

Skills & Requirements

Key Requirements

• High school diploma or equivalent
• 2-4 years of experience in customer service or management
• Strong interpersonal and communication skills
• Excellent organizational and time management skills
• Proficiency in relevant software tools
• Pass contract medical requirements
• Obtain and maintain facility credentials

Work Rights