The position specializes in branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions
Job Summary
The position specializes in branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.
The role requires adherence to customer service standards and compliance with regulatory and operational risk controls to support the company’s culture and brand.
M&T Bank is committed to fair, competitive, and market-informed pay with a salary range of $20.00 - $30.41 hourly.
Matching Summary
The position specializes in branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.
Salary
Base: $20.00 - $30.41 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service standards adherence
Digital engagement and demonstrations
Lobby management and greeting customers
Accurate transaction processing
Compliance with AML/BSA/KYC regulations
Operational risk control adherence
Nice-to-have
Empathy and customer centricity
Flexibility and adaptability
Digital fluency
Entrepreneurial spirit
Critical thinking
Bilingual skills
Key Requirements
High school diploma or equivalent
Minimum 6 months customer service experience
Data entry and cash handling experience
Proven verbal and interpersonal communication skills