Customer Services Supervisor (mandarin Speaking)

Minor Hotels Australasia

Phuket, Thailand
On-site
Native mandarin-english proficiency
Handle customer complaints resolution
Represent avc in arbitration cases
Minor Hotels Australasia is seeking a Customer Services Supervisor (Mandarin Speaking) to manage customer relations and resolve complaints in Phuket, Thailand. The ideal candidate should possess strong communication, problem-solving skills, and a native proficiency in Mandarin, with additional Cantonese proficiency preferred

Job Summary

  • The role focuses on ensuring complaints regarding Club Points Ownerships are addressed timely and conclusively.
  • The supervisor will represent the company in arbitration, mediation, and local court cases while preparing comprehensive documentation.
  • Candidates must possess native-level Mandarin-English proficiency to effectively manage sensitive inquiries and consumer communications.

Matching Summary

Match Score: 85

Minor Hotels Australasia is seeking a Customer Services Supervisor (Mandarin Speaking) to manage customer relations and resolve complaints in Phuket, Thailand. The ideal candidate should possess strong communication, problem-solving skills, and a native proficiency in Mandarin, with additional Cantonese proficiency preferred.

Skills & Requirements

Must-have

  • Native Mandarin-English proficiency
  • Handle customer complaints resolution
  • Represent AVC in arbitration cases
  • Review marketing and disclosure materials
  • Interface with regulatory agencies

Nice-to-have

  • Cantonese language proficiency
  • Strong negotiation skills
  • Proactive relationship building
  • Multi-tasking in complex environment
  • Creative problem solving for sales documents

Key Requirements

  • 1-3 years related education or experience
  • Native Mandarin-English language skills
  • Proficiency in Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

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