Bilingual Customer Service Representative - Auto Claims

Intact Financial Corporation

St. John's, NL, Canada
Base: $43,600 - $53,200 annually; bonus: up to 100...
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Bilingual in english and french required
High volume inbound call handling
Accurate file documentation skills
** Intact Financial Corporation is seeking a Bilingual Customer Service Representative for their Auto Claims department, offering a hybrid work model in various locations in Canada. The ideal candidate should possess customer service experience, be fluent in both English and French, and demonstrate strong problem-solving and communication skills. **

Job Summary

  • This role involves acting as a subject matter expert on policies while managing high volumes of inbound auto claims calls.
  • Employees receive comprehensive benefits including telemedicine, wellness accounts, and a defined benefit pension plan offering guaranteed income for life.
  • The position offers a competitive salary range with an annual bonus target of up to double the target based on performance.

Matching Summary

Match Score: 75

** Intact Financial Corporation is seeking a Bilingual Customer Service Representative for their Auto Claims department, offering a hybrid work model in various locations in Canada. The ideal candidate should possess customer service experience, be fluent in both English and French, and demonstrate strong problem-solving and communication skills. **

Salary

Base: $43,600 - $53,200 annually; Bonus: Up to 100% of 5% target (subject to performance); Benefits: Hybrid model, extra days off, share plan, defined benefit pension

Skills & Requirements

Must-have

  • Bilingual in English and French required
  • High volume inbound call handling
  • Accurate file documentation skills
  • Ability to initiate difficult conversations
  • Flexible to work 35 hours weekly

Nice-to-have

  • Customer service and sales experience preferred
  • Insurance industry experience considered an asset
  • Self-motivated and resilient mindset
  • Superior organizational and agility skills

Key Requirements

  • Must be eligible to work in Canada
  • No Canadian work experience required
  • Bilingual English/French proficiency mandatory

Work Rights

Must be eligible to work in Canada

Tailored Resume

Cover Letter