The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team
Job Summary
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Matching Summary
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Skills & Requirements
Must-have
Record/documentation maintenance
Account maintenance
Customer inquiry resolution
Daily communication with management
Microsoft Office proficiency
Dispute process knowledge
Pega and/or G36 functionality
Nice-to-have
Value added product identification
Lean and process improvement projects
Power BI knowledge
Key Requirements
2-4 years of relevant experience
High School diploma or equivalent
Manejo de Excel intermedio- Avanzado (Indispensable)
Experience in validation of documentation and information