The role supports the Workday Professional Services Automation team in optimizing systems for project delivery and revenue recognition
Job Summary
The role supports the Workday Professional Services Automation team in optimizing systems for project delivery and revenue recognition.
Candidates will serve as a first point of contact for ServiceNow tickets, triaging requests and resolving standard issues while escalating complex items.
This position offers an opportunity to deepen PSA expertise in a stable, product optimization-focused environment rather than a client implementation model.
Matching Summary
The role supports the Workday Professional Services Automation team in optimizing systems for project delivery and revenue recognition.
Skills & Requirements
Must-have
Workday PSA platform configuration
ServiceNow ticket triage and resolution
Regression testing for bi-annual releases
Mass data maintenance and year-end support
Workday custom validation and reporting
Nice-to-have
Cross-training on Pricing Tool and Agiloft
Strong written and verbal communication skills
Ability to follow structured processes
Experience with enterprise system concepts
Attention to detail in data accuracy
Key Requirements
Bachelor's degree in Engineering, Technology, Finance, or related field
3-5 years of experience with ERP systems like Workday, SAP, or Oracle
Proficiency in Excel for data manipulation and troubleshooting
Experience working in a ticket-based support environment