Project Manager I (hybrid-costa Rica)

Sky (Comcast)

Costa Rica
Manage customer service delivery
Handle pre-order and post-order escalations
Ensure data accuracy in order database
Drive timely deliverables to the customer in accordance with the Service Level Agreement, while creating an excellent customer experience

Job Summary

  • Drive timely deliverables to the customer in accordance with the Service Level Agreement, while creating an excellent customer experience.
  • You will be responsible for managing all aspects of the service delivery for customers with fewer than 10 locations and a simple product solution.
  • We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

Matching Summary

Drive timely deliverables to the customer in accordance with the Service Level Agreement, while creating an excellent customer experience.

Skills & Requirements

Must-have

  • Manage customer service delivery
  • Handle pre-order and post-order escalations
  • Ensure data accuracy in order database
  • Communicate order-related details to customers
  • Validate service performance post-completion

Nice-to-have

  • Customer advocate in every situation
  • Thrive in a fast-paced, fast-changing culture
  • Continuous improvement of processes
  • Support a culture of inclusion

Key Requirements

  • 5-7 Years Relevant Work Experience
  • High School Diploma / GED
  • Advanced English Speaker B2+
  • Proficient with Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter