Customer Service Advisor - Eton 2026

Concentrix

Quezon City, Philippines
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators (KPIs) while clarifying customer requirements.
  • The role requires maintaining basic knowledge of client products and offering additional products or services when appropriate.

Matching Summary

The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Ability to work in fast-paced environment
  • Effective written and verbal communication
  • Proficiency with computer navigation skills
  • Tolerance for repetitive work tasks

Nice-to-have

  • Demonstrate empathy while building rapport
  • Flexible and adapt to changes quickly
  • Team member with independent work ability
  • Patience in all customer contact situations
  • Offer additional products and services

Key Requirements

  • High school diploma preferred
  • Three to six months relevant experience preferred
  • Ability to rotate shifts as needed

Work Rights

Not specified

Tailored Resume

Cover Letter