Technical assistance via chat, email, remote sessions
Diagnose and resolve customer issues
Manage support tickets in salesforce
SolarWinds is seeking a Saas Support Representative for their Manila office, focused on delivering technical assistance for cloud-based products. The ideal candidate should possess strong troubleshooting skills and be capable of effectively communicating technical concepts to a diverse audience
Job Summary
The Support Representative is responsible for delivering technical assistance to customers using cloud-based products through chat, email, and remote sessions.
The role involves diagnosing and resolving issues, managing support tickets in Salesforce, and ensuring timely and effective communication with both technical and non-technical users.
The role also requires contributing to the knowledge base by creating and updating support documentation.
Matching Summary
Match Score: 85
SolarWinds is seeking a Saas Support Representative for their Manila office, focused on delivering technical assistance for cloud-based products. The ideal candidate should possess strong troubleshooting skills and be capable of effectively communicating technical concepts to a diverse audience.
Skills & Requirements
Must-have
Technical assistance via chat, email, remote sessions
Diagnose and resolve customer issues
Manage support tickets in Salesforce
Communicate with technical and non-technical users