Reservation Agent (m/f/d)

The Hoxton

Berlin, Germany
On-site
Handle reservations via phone and email
Maximize revenue and identify sales
Work with corporate clients and agents
You will be the first point of contact for guests, providing helpful, friendly support with reservations and ensuring every booking experience feels smooth and personal

Job Summary

  • You will be the first point of contact for guests, providing helpful, friendly support with reservations and ensuring every booking experience feels smooth and personal.
  • You will manage new and existing individual rooms reservations through telephone, email, and website reservations, keeping an eye on booking and communication channels.
  • The role offers the opportunity to join an innovative, fast-growing, international group with a competitive package, plenty of opportunity for development, and rewards for going the extra mile.

Matching Summary

You will be the first point of contact for guests, providing helpful, friendly support with reservations and ensuring every booking experience feels smooth and personal.

Skills & Requirements

Must-have

  • Handle reservations via phone and email
  • Maximize revenue and identify sales
  • Work with corporate clients and agents
  • Provide helpful and friendly support
  • Maintain LQA standards

Nice-to-have

  • Passion for hospitality
  • Positive impact on guests
  • Team player with a sense of humor
  • Willingness to try new things
  • Creative and rewarding environment

Key Requirements

  • Fluent in German and English
  • Great with computers and on the phone
  • Previous hotel reservations experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter