Head Of Customer Experience

Hunter Douglas

Rotterdam, Netherlands
On-site
Customer experience strategy
Digital transformation leadership
Operational excellence initiatives
Develop and realize a CX strategy that enhances customer experience and supports growth

Job Summary

  • Develop and realize a CX strategy that enhances customer experience and supports growth.
  • Lead a transformation agenda focused on digitalization and process improvement, integrating customer insights into decision-making.
  • Lead, develop, and inspire the customer service organization, creating a culture of ownership, continuous improvement, and customer focus.

Matching Summary

Develop and realize a CX strategy that enhances customer experience and supports growth.

Skills & Requirements

Must-have

  • Customer experience strategy
  • Digital transformation leadership
  • Operational excellence initiatives
  • Cross-functional stakeholder management
  • CRM and CX technology adoption

Nice-to-have

  • Entrepreneurial mindset
  • Customer-centric innovation
  • High-performance team culture
  • Continuous improvement focus

Key Requirements

  • 8–12+ years experience in CX, operations, or service transformation
  • Proven experience in operational improvement and change initiatives
  • Experience with digital tools, CRM systems, and CX technology
  • Strong leadership skills and experience building high-performing teams
  • Excellent communication skills in Dutch and English

Work Rights

Not specified

Tailored Resume

Cover Letter