Senior Operation Excellence Manager

Chanel (Australia) Pty Ltd

Shanghai, China
**
Data analysis and reporting
Process optimization
Client experience enhancement
** Chanel is seeking a Senior Operation Excellence Manager for its Client Care Center in Shanghai, China. The role focuses on strategy planning, data analysis, process optimization, and people management to enhance client experiences while leading service technology advancements. **

Job Summary

  • Lead the creation and development of service technology strategies, proposing and designing technology implementations that align with brand image and ambition.
  • Design weekly and monthly reports, monitor, track, and analyze client care center related data in depth, and conduct in-depth analysis of client feedback.
  • Provide leadership and coaching for subordinates, manage and maintain team morale, and promote collaboration among teams.

Matching Summary

Match Score: 75

** Chanel is seeking a Senior Operation Excellence Manager for its Client Care Center in Shanghai, China. The role focuses on strategy planning, data analysis, process optimization, and people management to enhance client experiences while leading service technology advancements. **

Skills & Requirements

Must-have

  • data analysis and reporting
  • process optimization
  • client experience enhancement
  • technology strategy development
  • AI implementation identification

Nice-to-have

  • people management and coaching
  • inspirational leadership
  • adaptability to different personalities
  • curiosity and self-initiated learning

Key Requirements

  • 10 years of relevant work experience
  • Master’s degree preferred
  • Strong Excel and PPT skills
  • Excellent written and verbal communication skills in English

Work Rights

Not specified

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